Each month, Rently ensures your rent is transferred to your landlord on your rent due date as stated in your tenancy agreement.

For credit card payments, we may place a temporary hold 2–3 days before your due date, then process the charge on the due date.

For eGIRO payments, we facilitate the deduction from your bank account on your due date.

Your landlord receives a standard bank transfer, just like any regular rent payment.

Fees depend on your payment method and rewards plan.

All fees are shown in the calculator above and are charged as a percentage of your monthly rent.

Your landlord will see a standard bank transfer from Rently with your name in the transaction reference. It arrives exactly like a normal rent payment. They are not required to have an account on Rently.

Your landlord receives the full rent amount on your official rent due date (as stated in your tenancy agreement) by 3PM Singapore Time.

We use the exact date from your contract and cannot change it unless you provide documented proof of agreement with your landlord.

Yes. A valid residential tenancy agreement is required to verify rent amount, landlord bank details, and lease start and end dates.

You must be listed as the main tenant (leaseholder). If you are listed only as an occupier or subtenant, the main tenant must apply instead.

Uploading your tenancy agreement takes less than a minute during setup.

Yes. You can cancel anytime up to 24 hours before your rent due date via the app or by emailing support@rently.sg.

Within 24 hours of your due date, the upcoming payment cannot be cancelled.

Not yet. The main leaseholder must set up payments and pay the full rent amount stated in the tenancy agreement.

Housemates can reimburse the leaseholder separately via PayNow or bank transfer.

If a payment fails (e.g. due to insufficient funds or a card decline), we will notify you immediately. You should settle the payment as soon as possible to avoid delays in your rent being paid to your landlord. Repeated failed payments may result in suspension of your Rently services, and late payments may be subject to additional fees.

For add-ons such as lower move-in costs, missed payments that breach your service agreement may lead to termination of the agreement. In such cases, you as the tenant will be responsible for paying the security deposit directly, and legal action may be taken where necessary.

If your salary day is different from your current rent due date, you will be able to do so by opting for the Delay Rent Payments service when submitting an application.

There's no strict minimum, but we prioritise leases between $1,500 and $15,000 SGD for faster approval. Applications significantly outside this range may require additional review or may not be approved.

No, only one active residential lease per account.

Commercial leases are not supported.

If you are moving, you must cancel your current setup before adding a new lease.

No. While we facilitate the payment, your bank decides how rewards are awarded.

Rent payments are processed under MCC 5817, but each bank may classify transactions differently. If you're unsure how your card treats rent payments, we recommend checking directly with your bank.

Additionally, our payments are processed via Stripe's automatic billing system. Some cards exclude recurring or merchant-initiated transactions from earning rewards, another reason to verify with your bank.

Max Miles are typically credited within 7 business days after your rent payment.

New HeyMax users:

You’ll receive an email invitation to create an account and claim your miles.

Existing HeyMax users:

Miles are automatically credited.

Important: Max Miles are sent to the email address associated with your Rently account. Please ensure your email is correct.

For reward-related issues, contact help@heymax.ai. For payment issues, contact support@rently.sg.

If you collect miles or credit card rewards, paying rent with a credit card can significantly accelerate your rewards accumulation.

The value depends on your card’s earn rate, how you redeem your miles, and the processing fee.

For miles-focused tenants, converting rent into rewards can unlock flights, upgrades, and hotel stays much faster than everyday spending alone.